Return and Refund Policy

Your satisfaction is our top priority at acfishingclub.com. We stand behind the quality of our products and are committed to ensuring you are completely satisfied with your purchase. This return and refund policy provides detailed information about our procedures for returns, exchanges, and refunds, designed to make the return process as straightforward and hassle-free as possible. We understand that sometimes products may not meet your expectations, and we want to make it easy for you to return items when necessary.

Our return policy is designed to be fair, transparent, and customer-friendly. We believe in providing clear guidelines that help you understand what can be returned, how to initiate a return, and what to expect throughout the return process. By reading through this policy, you'll have all the information you need to successfully return items if the need arises. We are committed to processing returns quickly and fairly, ensuring that you receive your refund or replacement in a timely manner.

Return Eligibility and Requirements

To be eligible for a return, items must meet specific requirements that ensure they can be resold to other customers. These requirements help us maintain quality standards and provide fair service to all customers. Understanding these requirements before initiating a return helps ensure a smooth return process and prevents delays or rejections.

Item Condition Standards

Items must be in new, unused, and unopened condition to be eligible for return. This means the items should be exactly as they were when you received them, with no signs of use, wear, or damage. Items that have been opened, used, worn, installed, or altered in any way are not eligible for return, as they cannot be resold to other customers. We inspect all returned items carefully to ensure they meet our condition requirements. This inspection process helps maintain our quality standards and ensures that returned items can be offered to other customers with confidence.

Packaging and Documentation Requirements

All original packaging, tags, labels, and protective materials must be included with the return. This includes product boxes, instruction manuals, warranty cards, and any accessories that came with the item. Items returned without original packaging or with damaged packaging may not be eligible for return, as the packaging is essential for product protection and resale. Please take care to preserve the original packaging when you receive your order, in case you need to return an item. Original packaging helps protect items during return shipping and is necessary for resale.

Time Frame Limitations

Returns must be initiated within 30 days of the delivery date. This timeframe allows you sufficient time to inspect and evaluate your purchase while ensuring that returned items remain in sellable condition. The 30-day period begins on the date your order is delivered, as indicated by the carrier's delivery confirmation. If you need to return an item, please initiate the return process as soon as possible to ensure you meet this deadline. We recommend inspecting items promptly upon receipt to identify any issues early and initiate returns within the time frame if needed.

Resellable Condition Standards

Items must be in resellable condition, meaning they can be sold to another customer without any issues. This includes being free from damage, wear, odors, stains, or any other conditions that would prevent resale. We carefully inspect all returned items to ensure they meet our resellable condition standards. Items that do not meet these standards may not be eligible for return or may result in a reduced refund amount. Our inspection process is thorough and fair, and we will communicate any concerns about item condition if they arise.

Non-Returnable Items and Exclusions

For health, safety, legal, and business reasons, certain items cannot be returned. Understanding which items are non-returnable helps prevent confusion and ensures a smooth shopping experience. These exclusions are necessary to protect customers, comply with regulations, and maintain business operations.

Personalized and Custom Products

Items that have been personalized, customized, engraved, or monogrammed cannot be returned, as they are made specifically for you and cannot be resold to other customers. This includes items with custom text, images, or designs, as well as items that have been altered to your specifications. When ordering personalized items, please ensure that all customization details are correct, as these items cannot be returned or exchanged. We recommend double-checking all personalization details before confirming your order.

Used or Altered Items

Items that have been used, worn, installed, assembled, or altered in any way cannot be returned. This includes items that show any signs of use, such as wear, scratches, or damage from use. For health and safety reasons, items that have been in contact with the body or used in ways that could affect hygiene cannot be returned. Please carefully consider your purchase before using items, as used items are not eligible for return. If you're unsure about an item, we recommend contacting us before using it to discuss return eligibility.

Digital and Intangible Products

Digital products, software licenses, downloadable content, and gift cards cannot be returned once purchased. This is because digital products cannot be "returned" in the traditional sense, and their use cannot be reversed. Software licenses and downloadable content are considered used once they are accessed or downloaded. Gift cards are considered used once they are purchased, as they represent a monetary value that has been transferred. We recommend carefully reviewing digital product descriptions and system requirements before purchasing.

Final Sale and Clearance Items

Items purchased during final sale, clearance, or special promotional events may not be eligible for return unless they are defective. These items are typically sold at reduced prices with the understanding that they are sold as-is and cannot be returned. If you purchase items during these events, please review the sale terms carefully, as return eligibility may be limited or excluded. Final sale items are clearly marked, and we recommend reviewing these designations before purchasing.

Return Process and Procedures

Our return process is designed to be straightforward and efficient. Following the correct steps ensures that your return is processed quickly and accurately. Understanding each step of the process helps you navigate the return smoothly and avoid delays.

Initiating a Return Request

To initiate a return, please contact our customer service team via email at support@acfishingclub.com. Include your order number, the specific item(s) you wish to return, and a brief explanation of the reason for the return. Our team will review your request and provide further instructions. It's helpful to include photos if the item is damaged or defective, as this helps us understand the issue and process your return more efficiently. The more information you provide, the faster we can process your return request.

Receiving Return Authorization

After reviewing your return request, we will issue a Return Authorization (RA) number and provide detailed return shipping instructions. This RA number must be clearly visible on your return package, either on the outside of the package or on a document inside the package. Returns sent without proper authorization may experience delays or be rejected, as we need the RA number to process your return correctly. Please include the RA number prominently to ensure your return is processed without delay.

Preparing Your Return Package

Carefully package the item in its original packaging with all accessories, documentation, and components. Include the RA number prominently on the outside of the package or on a document inside the package. Ensure that the item is securely packaged to prevent damage during shipping. We recommend using the original packaging materials when possible, as they are designed to protect the item during shipping. Proper packaging helps ensure that items arrive in good condition and can be processed quickly.

Shipping Your Return

Ship the package to the address provided in your return instructions using a trackable shipping method. We strongly recommend insuring valuable items for their full value, as we are not responsible for items lost or damaged during return shipping. Keep your shipping receipt and tracking information until your return is processed and your refund is issued. This documentation may be needed if there are any issues with your return. Tracking information also helps you monitor your return package and confirm when it arrives at our facility.

Return Shipping Costs and Responsibilities

Understanding return shipping costs helps you make informed decisions about returns. Generally, return shipping costs are the customer's responsibility, but there are exceptions for certain situations. We strive to be fair and transparent about return shipping costs.

Standard Return Shipping

Return shipping costs are generally the customer's responsibility, unless the return is due to our error. This is a standard practice in e-commerce, as customers are responsible for the cost of returning items they no longer want. You can choose your preferred shipping method for returns, and the cost will depend on the shipping method you select, the weight and size of the package, and the destination. We recommend using trackable shipping methods to ensure your return package can be monitored and located if needed.

Prepaid Return Labels

If the return is due to our error, such as receiving the wrong item, a defective product, or an item damaged during shipping, we will provide a prepaid return shipping label at no cost to you. In these cases, we take responsibility for the error and cover the return shipping cost. We will email you a prepaid shipping label that you can print and attach to your return package. This makes the return process easier for you and ensures that we receive the returned item promptly.

Return Shipping Insurance

We strongly recommend insuring valuable items when shipping returns, as we are not responsible for items lost or damaged during return shipping. Shipping insurance provides protection in case the package is lost or damaged in transit. The cost of insurance is typically minimal compared to the value of the item, and it provides peace of mind during the return process. Insurance coverage helps protect both you and us in case of shipping issues.

Refund Processing and Timeline

Once we receive and inspect your returned item, we will process your refund. Understanding the refund process helps set accurate expectations for when you'll receive your refund. We process refunds promptly and accurately to ensure you receive your money back as quickly as possible.

Refund Inspection Process

All returned items are carefully inspected to ensure they meet our return eligibility requirements. This inspection includes checking the item's condition, verifying that all components and documentation are included, and ensuring that the item is in resellable condition. The inspection process typically takes 2-3 business days after we receive your return. We conduct thorough inspections to ensure accuracy and fairness in our refund processing.

Refund Processing Times

Once the inspection is complete and your return is approved, we will process your refund. Refunds are issued to the original payment method used for the purchase. Processing times vary depending on the payment method:

• PayPal: Refunds are typically processed within 3-5 business days after approval. PayPal processes refunds quickly, and the refunded amount usually appears in your PayPal account within a few days.
• Credit/Debit Cards: Refunds may take 7-14 business days to appear in your account. The time it takes depends on your financial institution's processing procedures, which can vary.
• Bank Transfers: Refunds may take 10-18 business days to process. Bank transfers typically take longer than other payment methods due to bank processing procedures.
• Other Payment Methods: Processing times may vary depending on the method used for the original purchase.

Refund Amount Calculation

Refunds are issued for the full purchase price of returned items, minus any original shipping costs (unless the return is due to our error). If you received free shipping on your original order, the shipping cost may be deducted from your refund. We will send you an email confirmation once the refund has been processed, which will include the refund amount and expected processing time. The refund amount will be clearly itemized so you understand exactly what is being refunded.

Exchange Procedures

We do not currently offer direct exchanges. If you wish to exchange an item for a different size, color, style, or variant, please return the original item following our standard return process. Once we receive and process your return, you can place a new order for the desired item. We will process your return refund and your new order as separate transactions. This process ensures that both transactions are handled correctly and that you receive accurate refunds and charges. While this may require two separate transactions, it ensures accuracy and allows you to receive your refund promptly while placing your new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with clear, detailed photos showing the damage or defect. We take quality issues seriously and will work with you to resolve the matter promptly and satisfactorily. Your satisfaction is important to us, and we are committed to resolving quality issues quickly and fairly.

Resolution Options for Defective Items

When you receive a damaged or defective item, we offer several resolution options:

• Replacement: We can send you a replacement item if one is available in stock. Replacements are processed with priority to ensure you receive your replacement item quickly.
• Full Refund: We can issue a full refund of the purchase price, including shipping costs if applicable. Full refunds are processed promptly once we confirm the issue.
• Partial Refund: If you choose to keep the item despite the defect, we can offer a partial refund based on the extent of the defect and your preference.
• Store Credit: We can issue store credit for future purchases, which can be used on any items in our catalog.

Return Shipping for Defective Items

Return shipping for damaged or defective items will always be covered by us. We will provide a prepaid return shipping label for your convenience. You should not have to pay for return shipping when the issue is due to our error or a product defect. This ensures that you are not penalized for receiving a defective item and makes the return process as easy as possible for you.

Refund Inquiry and Resolution

If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. Sometimes there can be a delay before a refund is officially posted to your account, depending on your financial institution's processing procedures. This delay is normal and is determined by your payment provider, not by us. Different payment providers have different processing times, and some may take longer than others.

If you have verified with your financial institution and still have not received your refund, please contact us with your order number, return authorization number, and return details. We will investigate the matter thoroughly and work to resolve it as quickly as possible. We are committed to ensuring that all refunds are processed correctly and that you receive your refund in a timely manner. We maintain detailed records of all refund transactions and can provide documentation if needed to help resolve refund inquiries.

Contact Returns Department

If you have questions about returns, need assistance with a return request, or have concerns about a refund, our customer support team is here to help. We're committed to providing helpful, friendly, and professional service to ensure your return experience is positive.

When contacting us about a return, please include your order number and Return Authorization number (if applicable) to help us assist you more efficiently and resolve your inquiry in a timely manner. Our team is trained to handle a wide range of return inquiries and will work diligently to resolve any issues you may encounter. We understand that return questions can be important, and we prioritize responding to return-related inquiries promptly.

• Email: support@acfishingclub.com