1. Shipping Destinations

acfishingclub.com (hereinafter referred to as "We", "Us" or "Our") is proud to offer comprehensive shipping services to all 50 states within the United States, including Alaska and Hawaii, as well as U.S. territories such as Puerto Rico and the U.S. Virgin Islands. Our international shipping network extends to most countries and regions across the globe, allowing customers worldwide to access our products with ease. For remote locations with limited carrier coverage—such as rural communities, island destinations, or areas far from major transportation hubs—additional shipping fees may apply to cover the extra logistics costs associated with these hard-to-reach areas. These supplementary fees are calculated based on carrier rates and will be clearly displayed during the checkout process, giving you full transparency to review and confirm before finalizing your purchase.

Note: We regret that we are unable to ship to PO boxes, military addresses (APO/FPO), or any countries/regions subject to shipping restrictions, including sanctioned nations as designated by international trade regulations. We recommend verifying your shipping address type and destination eligibility before placing an order to avoid any delays, complications, or order cancellations. If you are unsure whether your location is eligible for shipping, please contact our customer service team for clarification prior to making a purchase.

2. Shipping Options & Timelines

U.S. Domestic Shipping

We provide reliable standard shipping for all domestic customers, designed to balance affordability and timely delivery. This option is available for all in-stock items and most personalized products, ensuring consistent service across our entire product range. Our domestic shipping partners are carefully selected for their reliability and extensive coverage, ensuring that your packages are handled with care and delivered efficiently.

• Standard Shipping:
  
  • Delivery Time: Estimated 20-30 business days (UTC) from the date of order processing. Please note that business days exclude weekends (Saturday and Sunday) and U.S. federal holidays, which may affect overall delivery timelines. During peak seasons or high-order volume periods, delivery times may be extended by 2-3 business days, and we will communicate any potential delays in advance.
  • Tracking: Real-time tracking is available for every standard shipping order. You will receive a unique tracking number once your package ships, allowing you to monitor its journey from our warehouse in Miami Beach to your doorstep. Tracking updates include package pickup, transit through sorting facilities, arrival at local distribution centers, and out-for-delivery notifications.

International Shipping

Our international shipping service is designed to deliver your orders safely and efficiently to destinations outside the United States, with clear pricing and reliable tracking capabilities to keep you informed every step of the way. We work with trusted international carriers to ensure that your packages clear customs smoothly and reach their destination in a timely manner.

• Standard International Shipping:
  • Cost: Calculated dynamically at checkout based on three key factors: your delivery destination country/region, the total weight and dimensions of your package, and the selected shipping method. This ensures fair and accurate pricing tailored to your specific order and location, with no hidden fees or surprises.
  • Delivery Time: Estimated 7-14 business days (UTC) from the date of shipment. Please allow additional time for customs clearance in your country, which can vary significantly depending on local regulations, processing volumes, and the type of products being shipped. Customs processing times typically range from 2-5 business days but may be longer during peak periods or due to regulatory requirements.
  • Tracking: Full tracking is available for international orders, allowing you to monitor your package until it reaches your local postal service or delivery carrier. Tracking updates may be less frequent once the package enters your country's customs system, but you can still track its progress through your local postal service's tracking portal.

Customs Duties: It is important to note that international customers are solely responsible for any taxes, duties, import fees, or other charges imposed by the customs authorities of the destination country/region. These fees are not included in the product price or shipping cost and will typically be collected by the delivery carrier upon delivery. We recommend researching your country's import regulations and potential fees before placing an international order to avoid unexpected costs. Some countries provide online duty calculators to help estimate these charges in advance.

Shipping timelines always begin after your order has been fully processed and shipped, not from the moment the order is placed. For oversized items (such as large accessories, bulk orders, or fragile products) that require specialized packaging and handling, adjusted delivery timelines may apply. These exceptions will be clearly communicated on the product page, in the shopping cart, and during the checkout process, ensuring you have accurate expectations before completing your purchase. If you have questions about the shipping timeline for a specific product, please contact our customer service team for details.

3. Order Processing Time

Order processing is a critical step in ensuring the quality and accuracy of your purchase. Our dedicated fulfillment team in Miami Beach works diligently to prepare your order according to strict standards, excluding weekends (Saturday and Sunday) and U.S. public holidays. Processing involves multiple steps, including order verification to confirm payment and shipping details, inventory check to ensure product availability, careful packaging with appropriate protective materials, and a final quality inspection to meet our high standards for product condition and presentation.

During peak periods—such as holiday seasons (Christmas, Thanksgiving, Black Friday), major sales events, or promotional campaigns—processing times may be slightly extended by 1-2 business days due to increased order volume. We strive to minimize any delays and will notify you via email if your order is affected by extended processing times, keeping you informed every step of the way. To ensure timely delivery during peak periods, we recommend placing your orders at least 5-7 business days in advance of your desired delivery date.

4. Order Tracking

We believe in keeping you fully informed about your order's status from the moment it ships. Once your package leaves our warehouse in Miami Beach, you will receive a detailed shipping confirmation email at the address associated with your account. This email includes a unique tracking number, a direct link to the carrier's official website, and instructions on how to track your package. We send this email within 24 hours of your order being shipped, ensuring that you have the information you need to monitor your delivery.

Tracking information is typically activated within 24 hours of shipment, as the carrier processes and scans the package into their system. After activation, you can check for updates at any time, including key milestones such as package pickup from our warehouse, transit through regional and national sorting facilities, arrival at the local distribution center nearest to your address, and out-for-delivery notifications. Most carriers provide mobile apps that allow you to receive push notifications for real-time updates, making it easy to stay informed on the go.

You can also track your order directly through your account on acfishingclub.com. Simply log in to your account using your registered email address and password, then navigate to the "My Orders" section. Here, you will find a comprehensive overview of your order history, including shipment dates, carrier names, tracking numbers, and estimated delivery dates for each order. This centralized dashboard makes it easy to manage all your orders in one place and track multiple packages simultaneously.

If you do not receive a shipping confirmation email within the expected processing time (1-2 business days for standard orders, 3-5 business days for custom items), we recommend first checking your spam or junk folder, as automated emails can sometimes be filtered incorrectly by email providers. If the email is not found in your spam folder, please contact our customer service team with your order number for assistance. Our team will promptly verify your order status, confirm whether it has shipped, and provide you with the necessary tracking information if applicable.

5. Delayed or Damaged Shipments

We understand that receiving your order on time and in perfect condition is crucial to your satisfaction, and we take every precaution to ensure smooth deliveries. Our packaging is designed to protect your items during transit, and our shipping partners are selected for their reliability. However, if your order is delayed beyond the estimated delivery timeframe, or if it arrives damaged, defective, or incomplete, please contact our customer service team within 7 business days of the estimated delivery date. Prompt reporting allows us to initiate the resolution process quickly and effectively, minimizing any inconvenience to you.

To facilitate a fast and efficient resolution, please include the following information when contacting us: your full order number (found in your order confirmation email), the tracking number associated with the shipment, clear and detailed photos of any damaged items (showing the extent of the damage), and images of the original packaging (including any visible damage to the box, envelope, or protective materials). This documentation helps us assess the situation accurately, determine the cause of the issue, and work with the carrier to address the problem promptly.

Our customer service team will review your inquiry promptly (typically within 24-48 business hours) and offer appropriate solutions tailored to your situation. These solutions may include filing a claim with the shipping carrier to recover costs, arranging for a replacement shipment to be sent to you at no additional cost, or processing a full refund for the affected items (including any applicable shipping fees). We are committed to resolving all shipping-related issues to your satisfaction and will keep you updated throughout the process.

Please note that delays may occasionally occur due to factors beyond our control, such as severe weather conditions (hurricanes, blizzards, floods), natural disasters, carrier operational disruptions (logistics shortages, transportation delays), customs delays (for international orders), or unexpected logistical challenges. While we cannot be held liable for these unforeseen delays, we will work closely with the carrier to provide updates on the status of your shipment and resolve the situation as quickly as possible. In cases of significant delays (more than 5 business days beyond the estimated delivery date), we may offer you the option to cancel your order and receive a full refund if you prefer not to wait for delivery.

We are not liable for delays, non-delivery, or damage caused by incorrect or incomplete shipping address information provided at checkout. We strongly recommend double-checking your full shipping address—including street number, apartment/unit number (if applicable), city, state, ZIP code (for U.S. orders), and country (for international orders)—before submitting your order to ensure accurate delivery. Even small errors, such as typos in the street name or missing apartment numbers, can lead to significant delays or misdelivery. If you realize you have provided an incorrect address after placing your order, please contact our customer service team immediately—we will attempt to update the address if the order has not yet been shipped, but we cannot guarantee changes once processing is complete.

Email: support@acfishingclub.com